1. What is the Warm Line?
The Warm Line is a non-crisis support line for people dealing with mental illness. It is designed to reach people living in rural areas where there are no mental health services available, as well as to allow for anyone to anonymously reach out and network with other Montanans living with mental illness. In addition to rural and frontier residents, those with physical disabilities, who lack transportation, who are uncomfortable going to a physical drop-in center, and seniors with limited mobility also benefit.

2. When does the Warm Line operate?
The Warm Line is open Monday through Friday from 4 -10 pm, and Saturdays and Sundays from 10a - 10 pm.

3. Who answers the line?
All of our programs utilize trained primary mental health consumers from all over Montana who are in recovery and have been through multiple peer support trainings.

4. What other services are available?
In addition to the call-in support line, there are Open Chat sessions, FYI sessions (each one night per week), and a call-in support group. During Open Chat sessions multiple people call in from all over the state to talk and network with other consumers. FYI sessions are informational call-in groups where a variety of relevant topics are discussed. Open Chat and FYI access information, dates, and FYI topics are posted on the calendar. The Warm Line website also contains links to many resources throughout the state, a peer-moderated blog, and a calendar of MHA and Warm Line events.

5. What type of call-in support groups are available?
At this time, we will be offering a call-in bipolar support group. It has limited capacity and lasts six weeks per rotation. Contact programs@montanamentalhealth.org to find out the times and availability.

6. Why is the Montana Warm Line important?
Eighty percent of Montana communities have less than 3000 residents. Mental health problems don’t only affect those living within 10 or 20 miles of a mental health clinic or provider, but many of the people who live in these rural communities, too. The Montana Warm Line is designed to offer support to people with mental illness without the need to travel long distances. It also offers anonymity, which can greatly ease any fear of stigma associated with mental illness. In addition to rural and frontier residents, MHA believes those with physical disabilities, who lack transportation, who are uncomfortable going to a physical drop-in center, and seniors with limited mobility will also benefit.

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